GS D AI Roadmap

Strategic Vision

The Integrator Roadmap

We will not build custom AI platforms that duplicate existing functionality. Instead, we will connect our distinct "Islands of Intelligence" (SAP FSM, CTS Knowledge Search, SRC) to automate workflows and generate revenue.

Accelerated Value

Lean Agile Execution

The "Big Three" Deliverables

Efficiency

Service Call AI Insights

Automate Daily Reporting via SAP FSM. Focus on execution.

Save ~30 mins/day/tech

Expertise

CTS Knowledge Search

Drive adoption across technical planning groups via MS Teams chatbot.

Unified Knowledge

Revenue

FS Prospects Generator

Mine SRC reports for upsell leads automatically.

Automated Pipelines

Roadmap Assessment: AI Assistants

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Strategy

Recommendation

Roadmap Assessment: Analytics & Revenue

Project Name

Strategy

Recommendation

Insight

Why we might not need Aquant

Despite what seems a more polished UI / UX compared to CTS KS, technical analysis reveals significant functional redundancy. We prioritize owning our intelligence over "double spending."

Primary Risk Shadow IT & License Costs

1. Functional Redundancy

We already built search. CTS Knowledge Search ingests Salesforce Cases, RDS Reports, and SRC. Paying for Aquant is "double spending."

2. The "Triage / Troubleshooting" Gap is Covered

Aquant’s main differentiator is their built-in Agent Library (Troubleshooting Agent, etc.). However, our technicians operate under strict Technical Briefs and use mandatory SAP FSM Smartforms. They already have access to historical service documents and troubleshooting guides via CTS KS.

3. Integration Friction

Aquant requires new connectors to extract data. CTS KS is already fully integrated into the Siemens Energy data landscape.

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